FAQ

Products

Are your products guaranteed?

The Shunga Erotic Art Collection was developed to enhance the pleasures of lovemaking. If you are not totally satisfied with any one of our products, we will be pleased to replace it or exchange it for an equal value item.

Which products are edible?

Most of our products are!

On each products  page you will find the following icon  edible-smaller  indicating the product is edible.

Please note that  our Erotic Massage Oils are not edible since they contain a fragrance, except the one from the ORGANICA line.

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Are your products hypoallergenic?

While all our products are made with the finest quality ingredients (food and medical grade), we always recommend that users carefully read the list of ingredients and test a small quantity of a product on their skin prior to application. Certain users can be more sensitive than others.

Do any of your products contain gluten?

We are very sensitive to gluten allergies, which is why we can ensure that none of our products contain any.

Can your products contain traces of nuts/peanuts?

We can ensure that none of our products have come into contact with nuts or peanuts as no nuts of any kind are processed in our installations.

How long can I keep a product?

In every SHUNGA packaging, you will see what is called the PAO symbol   PAO    with a number of months that can be found right next to the UPC code located under the product.

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Do you conduct animal testing when developing a product?

Absolutely not! All of our products go through a rigorous testing phase but none of that include testing on animals.

Can your products safely be used during pregnancy?

Since the female body undergoes numerous changes on many different aspects during pregnancy, we recommend seeking a doctor’s opinion.

Can I use your products with Adult toys? Even the Toko SILICONE?

Of course! In fact, many of our products work great with toys.

Refer to the   silicone-toys-smaller   icon on our product pages.

As for the TOKO Silicone, it can even safely be used with most silicone toys!

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Can I use aphrodisiac oil for a massage?

Our Intimate Kisses aphrodisiac oil is not made for massages. It should be used to create a heat sensation on body parts and erogenous zones when you gently blow on the area where the oil has been applied.

Which products can be safely used with a condom?

With the exeption of our massage cream, all of our products can be applied on genitals are latex-safe.

Refer to the    latex-free-smaller   icon on our product pages.

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What is the difference between silicone-based and water-based lubricants?

Silicone based lubricants are extremely long lasting and waterproof, which makes them ideal for use in the pool, Jacuzzi or shower.

Water based lubricants emultates natural lubrication.

PAYMENT, ORDERING & SHIPPING

How will my Shunga products be delivered?

Given the nature of the products, our deliveries are very discreet. We use standard brown boxes with no printing.

What types of credit cards do you accept?

MasterCard and Visa credit cards . We currently do not accept other payment methods.

Will the name SHUNGA Erotic Art appear on my credit card statement?

No. Eau Zone Oils & Fragrances , the name of the parent company of SHUNGA Erotic Art brand will appear.

Will I have to pay sales tax?

Depending on the state or province where you are ordering from, sales tax will automatically be calculated during the checkout process before submitting your order.

Where can you ship? Do you ship internationally?

At this time, we ship to Canada and USA only.

Exeptions in U.S. : we do not ship to Hawaii and Alaska.

Exeptions in Canada: we do not ship to Nunavut, Northwest Territories and Yukon.

Can you ship to P.O. Boxes? Military bases?

Unfortunately, we do not ship to P.O. Boxes or military bases.

Do you offer free shipping?

We do not offer free shipping at this time.