Shipping & Return Policy

Shipping – Canada and USA Only

Eau Zone will ship product upon payment approval.

The cost and delivery time of shipping may vary depending on the destination, as well as product availability.

The delivery time is calculated as of the date of departure from Eau Zone offices.

Product shipping within Canada is handled by Canada Post. No shipping will be made to Nunavut, North-West Territories and Yukon.

Product shipping within the USA is handled by UPS. No shipping will be made to Alaska and Hawaii.

No delivery shall be made to a post office box or military base.

 

Shipping Charges

All prices indicated below are in Canadian dollars for Canada and USD for USA orders.

Canada   – Quebec and Ontario ( 7 -10 business days) $6
Canada –  Maritimes ( 7-10 business days) $8
Canada – Western Provinces (7-10 business days) $8
United States ( 8-12 business days) $8
International N/A

Rate Exceptions
Some exceptions may apply on Freight charges

For Shipments towards USA
Eau Zone delivers almost in every States in United States, except for Alaska and Hawaii States.

 

Product Returns

Contact Us
Canada/U.S. toll-free 1-888-328-0663
Or e-mail us at: [email protected]

Our business hours are from Monday through Friday., 9:00 A.M. to 5:00 P.M. (EST.).

Defective products
If any products are damaged in transit, please notify us immediately by e-mail or by telephone.

Returns
Returns are accepted within 30 days of receipt of purchase, product must be unopened and unused and that the packaging has not been damaged.

Ship Returns to:
Eau Zone – Web Returns
1625 Chabanel Street West, suite 825,
Montreal (Quebec)
CANADA
H4N 2S7

Returned products must be accompanied by the invoice and reason of return. Shipping cost of product returns is the customer’s responsibility.